We want you to feel comfortable booking your adventures with us knowing that anything can happen between now and then. Please let us know if you have special, more extreme circumstances that you feel are not covered by our policy.
Multi-Day Trip and Trip Package Cancellation Policy: We charge a $500 per person deposit (or $1,000 per person for Trip Packages and Mountaineering trips) at the time of booking and collect the balance 30 days before the itinerary begins.
If you cancel before 30 days of the itinerary start date you are eligible to receive a 100% refund of any payments made.
If you cancel within 14-30 days of the itinerary start date you are eligible for a 50% refund of any payments made.
No refunds are offered for cancellations within 14 days of the itinerary start date.
Instead of getting a refund, you can always choose to hold your payments with us and apply them to a future trip if you prefer. (If you choose this option, you forgo the option to receive a refund later.)
*If a member of your party or their household tests positive for COVID-19 or new government-imposed travel restrictions prevent you from traveling within 2 weeks of the itinerary start date, please contact us right away. We will work with you to find the optimal solution for your party.